FAQ | Pick N Shop

1. How long does shipping take?

• Mexico: 7-14 days
• International: 14-31 days
  Delivery times may vary due to customs or carrier delays.

2. How do I track my order?

Once your order ships, we’ll upload tracking information as soon as possible. You can check your tracking details on our Track Your Order page.

3. What is your return policy?

We accept returns within 30 days after delivery. Items must be unused and in their original packaging. Contact us to start a return.

4. Can I cancel or modify my order?

Orders can only be modified or canceled before they ship. Contact us as soon as possible for assistance.

5. What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure payment options at checkout.

6. Do you offer refunds?

Yes! Once we receive your return, we’ll process your refund within 5-7 business days to the original payment method.

7. What if my order arrives damaged or incorrect?

If you receive a damaged or incorrect item, please contact us immediately with your order number and photos of the issue. We’ll resolve it as quickly as possible.

8. Do you ship worldwide?

Yes! We ship internationally, with delivery times varying based on location.

9. How can I contact customer support?

You can reach us through our Contact Us page or email us directly. Our team is happy to help!

Still have questions? Get in touch with us—we’re here to help! 😊

10. Do you offer discounts or promotions?

Yes! We regularly have special deals and discounts. Sign up for our newsletter or follow us on social media to stay updated on the latest offers.